Best Practices for Submitting a Support Ticket

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To help us solve your issue as quickly as possible, please include as much detail as possible in describing the problem you're experiencing with the platform. Below is a list of the most useful pieces of information to relay in your support request:

 

  • What platform are you experiencing this issue? (Web browser, Android, iOS)
  • What specifics for that platform? (If web, what browser are you using? For mobile, what device and operating system version.)
  • Can you provide steps to reproduce this issue? Any detailed steps will give our team the information needed to reproduce and detect where the issue may be.
  • Is this issue occurring for only a specific auction or end user? If so, please provide the auction name, lot number, and/or end users name.
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