Monday, September 25, 2017
To enhance and streamline the support of our customers, Auction Mobility would like to formally announce the introduction and expansion of our support organization.
The new support organization will offer the ability for Gavel Elite customers to direct dial support, where they will be connected to a live person any time, day or night. Simply call with your support question to (866)-309-2828 and one of our highly skilled Customer Support Specialists will quickly respond to your question. If you prefer to communicate via email, you can send your support inquiry or question to firstname.lastname@example.org, and the appropriate team member will respond in a timely manner.
Support for our Gavel Pro customers, which will be email-only based support and live phone support on sale day, will be effective on January 1, 2018. Until that time, Gavel Pro customers can leverage the phone or email support at any time that they should have an inquiry or need assistance.
In addition to this expanded support offering, we are pleased to announce a new knowledgebase solution, launching this fall, that provides best-practice sharing and guidance on the most common questions we have received from our customer portfolio. This self-service solution will be updated periodically to allow our customers access to information and solutions that evolve over the course of time. Look for additional details announcing this solution in the coming weeks.
To summarize, Auction Mobility has made investments to its support organization that are intended to provide our customers a best-in-class support experience that is expected with our best-in-class technology solution. We are committed to our customers’ happiness. This program provides additional options and access to information that was previously not available to our customers.
If you should have any questions or inquiries, please feel free to direct them to my email address: email@example.com
SVP, Global Field Operations